Designed and implemented a robust background automation service that continuously extracts, parses, and processes over 10,000 Gmail messages per week, converting unstructured email data into structured SQL records. This live system empowers the business with accurate reporting on total bookings, call bookings, and customer inquiries, enabling data-driven decision-making.

In addition, the platform integrates an API-driven module that automatically listens to recorded answered calls, analyzes the context, and generates appropriate follow-up or informational messages for customers—enhancing communication and customer engagement. A fully integrated .NET web application complements the system by enabling users to view availability, schedule appointments, and book slots seamlessly in real time.

This end-to-end solution significantly improves operational efficiency, automates manual workflows, and delivers a smarter, more responsive customer experience.